We researchers like to keep the insights pure. We’re very focused on methodological accuracy and excellence. In a world where the phrase “good enough” has gained currency, our industry has stuck to our guns and demanded perfect.
Tag: Design Research
Using Qualitative Researchers to Build Empathy in Design
It’s surprising to me how the Design and UX Research Worlds have emerged almost entirely without connecting to the insights industry. So much opportunity for both to collaborate to make research even stronger
The sound of silence (or, why learning to ‘shut-up’ will make you a better interviewer)
Inexperienced interviewers fall into the trap of trying to fill the silences. Silences are awkward, they are uncomfortable and when we’re nervous, we feel compelled to fill them. Silence implies a conversation gone bad.
Victoria Gamble 